FAQ FY99 – Account, Deposit & Games FAQ

No. Each individual is only permitted one account. Holding multiple accounts is a violation of fy99's Terms and Conditions and may result in all associated accounts being closed and all balances and bonuses cancelled without notice. If you are experiencing issues with your existing account, please contact our customer support for the appropriate resolution.

Log in to your account and go to Account Settings. Follow the phone number change process, which requires verification via OTP to your old number first. If you no longer have access to your old number, contact our customer support with a copy of your identification document (MyKad or passport) for further assistance.

On the Login, click the "Forgot password?" link and enter your registered phone number. An OTP code will be sent via SMS to verify your identity, after which you can set a new password. The process takes less than 5 minutes. If you do not receive the OTP after 60 seconds, request a new code or contact our support team.

KYC (Know Your Customer) verification is required before making your first withdrawal from your account. You will need to upload a clear copy of your MyKad or passport. Documents are processed within 24 hours on business days. KYC protects your account from unauthorised use and ensures withdrawals are directed to the rightful owner. Your data is protected by full SSL encryption — read Privacy Policy us for more details.

To permanently close your account, contact our customer support via 24/7 live chat and state your request. Ensure you have withdrawn all real money balances first. Once the closure process is confirmed, the account cannot be recovered. If you are considering closure due to gaming habit concerns, we recommend choosing the voluntary break or self-exclusion option available on the Responsible Gaming.

FY99 accepts a variety of popular deposit methods in Malaysia: DuitNow, FPX Online Banking, Touch 'n Go eWallet, GrabPay and Boost. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion. Choose the method that suits you best on the Deposit.

The minimum deposit at FY99 is as low as RM 10 only. This allows new members to start playing without committing to a large amount. No maximum deposit limit is specified here — please check the deposit page for the latest limits based on your chosen payment method.

Most deposits via DuitNow, FPX, and e-wallets are processed instantly — funds arrive in your FY99 account within seconds after payment is successfully confirmed. If your deposit does not appear after 10 minutes, please check the transaction status in your banking or e-wallet app and contact our support team with proof of payment for immediate verification.

FY99 does not charge any processing fees for deposits. The amount you enter is the full amount credited to your account. However, your bank or e-wallet provider may impose their own charges depending on their policies — please check with your bank or e-wallet provider if needed.

No. All deposits must be made using a payment method registered in the member's own name. Deposits from third-party accounts are not permitted as they violate our KYC policy and anti-money laundering measures. Using another person's account may result in deposits being held or the account being suspended for investigation. Always use only payment methods registered in your own name.

Withdrawals are processed within 24 hours on business days after the request is submitted. Most withdrawals are processed faster than that. Funds will be credited to your registered bank account or e-wallet. Withdrawal requests submitted outside office hours or on public holidays will be processed on the next business day.

For your first withdrawal, you will need to complete KYC verification first. This involves submitting a copy of your MyKad or passport for identity verification. In addition, ensure the bank account number or e-wallet registered for withdrawal is in your own name. If there is an active bonus in your account, check the applicable rollover requirements on the Promotions.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC, unmet bonus rollover requirements, bank account details not matching the member's name, or the system detecting suspicious activity requiring further investigation. If your withdrawal is delayed, our support team will contact you with details. You can also reach us via live chat for the latest status of your withdrawal request.

Minimum and maximum withdrawal limits may vary depending on the chosen method and your account tier. The latest limit information is available on the withdrawal page within your account after logging in. Generally, the minimum withdrawal starts from RM 30. For large withdrawal amounts, additional verification may be required as a standard security measure.

FY99 offers over 500 game options across a wide range of categories: slot games from world-leading providers, live casino live-streamed with real dealers (Baccarat, Roulette, Blackjack, Dragon Tiger), live sports, wagering various leagues and events, as well as unique board and specialty games. All accessible at Game Lobby.

Yes, the fy99 mobile app is available for iOS and Android. You can download the latest version from the Download us. The app is optimized for mobile screens and delivers the full experience — all games, deposits, withdrawals, and support — in one fast, easy-to-use app.

Lag or disruptions during gameplay are usually caused by an unstable internet connection. We recommend a WiFi or 4G/5G mobile data connection for the best experience. Other troubleshooting steps: clear your browser or app cache, disconnect and reconnect your internet, or try switching from WiFi to mobile data. If the issue persists, contact our support team as it may be a technical issue on our end that is being resolved.

Yes. All games at FY99 use Random Number Generator (RNG) independently certified to ensure every outcome is random and fair. Live casino games use real dealers streaming live, ensuring full transparency. FY99 partners with internationally licensed game providers that comply with strict industry standards.

Your account balance is always secure and will not be lost due to technical disruptions or disconnections. Our system records all game transactions in real time. If a session is disconnected during an incomplete spin, the system will resolve that spin based on the valid outcome and credit or deduct accordingly. Contact our support team if you notice any discrepancy in your balance after a disruption.

After registering and making your first deposit, visit the page Promotions to view and claim available welcome bonuses. Click the "Claim" button on the relevant promotion and the bonus will be credited to your account according to the stated terms. Make sure you read the rollover terms before claiming to understand the betting requirements before withdrawals are permitted.

The rollover requirement (also known as the wagering requirement) is the minimum amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 50 bonus with a 5x rollover, you need to place bets totalling RM 250 before the bonus funds can be withdrawn. Rollover requirements vary by promotion and are clearly stated on the Promotions. Only qualifying wagers (based on the specified game types) will count toward meeting the rollover requirement.

Not all games contribute equally toward rollover requirements. Typically, Slot Games contribute in full (100%), while table games such as Baccarat or Roulette may contribute at a lower rate (between 10% and 50%). The exact contribution rates vary by promotion and are stated on the relevant promotion terms page. Please read the full terms before claiming any bonus.

Yes, in most cases you may request to decline or cancel a bonus that has not been fully utilised. Contact our customer support via live chat and state your request. Please note that cancelling a bonus may also void any wins associated with that bonus. Your real money balance (funds you deposited yourself) will not be affected. Check the relevant promotion terms for full details.

FY99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Passwords are stored in an irreversible hashed format. Your personal data is not sold, transferred, or shared with third parties without your consent, except where required for relevant legal compliance purposes. Read Privacy Policy us for detailed information on how your data is handled.

Act immediately: (1) Change your account password immediately if you are still able to log in. (2) Contact FY99 customer support via 24/7 live chat and report the situation — our team can lock your account for immediate protection while an investigation is carried out. (3) Check your transaction history for any unauthorised activity and document the information for reference. Do not delay — quick action is key to protecting your account.

Log in to your fy99 account and go to Security Settings. Enable the two-factor authentication option and choose your preferred method — either via SMS OTP to your registered phone number or via WhatsApp. Once activated, every login from a new device or after a logout session will require additional verification through an OTP code. We recommend all members enable this feature for maximum security.

Yes. fy99 takes responsible gaming very seriously. We provide a range of self-control tools for members including daily/weekly/monthly deposit limits, session time limits, voluntary breaks, and self-exclusion options. All tools can be activated in your account settings at no cost. For detailed information and guidance on playing responsibly, visit the page Responsible Gaming us.

While fy99's SSL encryption protects your data in transit, we recommend exercising caution when using unsecured public WiFi. Avoid making financial transactions such as deposits or withdrawals over public WiFi that is not password-protected. Use your own mobile data or a trusted VPN connection if you need to use public WiFi. Also ensure you fully log out of your fy99 account when done, especially on shared devices.