Official Documents

Privacy Policy FY99 – Member Data & Personal Information Protection

Your privacy is our priority. This document clearly explains how FY99 collects, uses, stores, and protects your personal information as a member of our digital entertainment platform.

Updated: 1 January 2026

fy99 Privacy Commitment: We do not sell, rent, or trade our members' personal information to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this document.

1
Introduction

This Privacy Policy ("Policy") is published by FY99 and describes our practices regarding the collection, use, storage, and protection of your personal information when using our digital entertainment platform at https://fy99.vin, our mobile app, and all related services.

By registering or using any of our services FY99, you consent to the collection and use of your information as described in this Policy. If you do not agree, please do not use our platform.

This Policy complies with applicable data protection requirements and reflects our commitment to transparency in personal data management. We encourage you to read this document together with Terms and Conditions ours for a full overview of how we operate.

2
Types of Data We Collect

FY99 collects information necessary to provide a safe, functional, and responsible service. This information is divided into several categories:

Data Category Sample Information Primary Purpose
Identity Data Full name, date of birth, MyKad/passport number KYC verification, legal compliance
Contact Data Phone number, email address Account communications, security notifications
Financial Data Payment methods, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, web browser Security, fraud detection
Game Data Betting history, game preferences Responsible gaming, platform improvements
Communication Data Customer support chat records Issue resolution, quality training
3
How We Use Your Information

Every piece of information that FY99 collected is used for legitimate and reasonable purposes. We do not use your data for purposes outside the scope of the services you agreed to upon registration.

  • Account management: Registration, login, identity verification, and member profile management
  • Transaction processing: Processing deposits and withdrawals securely and promptly
  • Platform security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance
  • Customer support: Providing accurate and effective assistance when you contact us
  • Legal compliance: Fulfilling KYC obligations, anti-money laundering (AML) compliance, and applicable reporting requirements
  • Service communications: Sending important notifications related to your account, security, and platform updates
  • Platform improvements: Analysing usage patterns in aggregate (not individually) to improve the user experience
4
Sharing Information with Third Parties

FY99 does not sell or share members' personal information for third-party marketing purposes. However, there are limited circumstances where we may need to share certain information:

  • Payment providers: Transaction information required to process deposits and withdrawals via FPX, DuitNow, and other payment gateways
  • Game providers: Minimum session data required by slot and live casino providers in relation to their licensing compliance
  • Legal requirements: When required by court order or relevant authorities through valid legal process
  • Fraud prevention: Limited sharing with industry bodies to identify and prevent fraudulent activity across platforms

All third parties receiving information from fy99 are required to comply with data protection standards equal to or higher than those we uphold ourselves.

5
Encryption & Security Measures

Your data security is not just a priority at FY99 — it is a core responsibility. We continuously invest in security infrastructure to ensure your information remains protected at all times.

  • 256-bit SSL encryption for all communications between your device and our servers
  • Passwords are stored in an irreversible hashed format — no one at fy99 can view your password
  • An intrusion detection system that monitors suspicious activity 24/7
  • Segregation of financial data from gaming data using separate server architecture
  • Periodic security audits by independent third parties
  • Daily data backups to isolated, secure server locations
  • Employee access to user data is restricted based on job requirements only
6
Cookies & Tracking Technologies

FY99 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below is an explanation of the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login and game sessions — cannot be disabled
  • Security Cookies: Helping identify suspicious login attempts and protecting your account
  • Preference Cookies: Saving your preferences such as language, theme, and game settings for convenience on future visits
  • Analytics Cookies: Collecting anonymised usage data to help us understand how the platform is used and to improve it

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. Third-party analytics cookies can be disabled without affecting your gaming experience.

7
Your Privacy Rights as a fy99 Member

As a member FY99, you have clear rights regarding your personal information. These rights may be exercised by contacting our customer support team at any time.

Right of Access

You have the right to request a copy of all personal information we hold about you in a readable format.

Right to Rectification

If any of your information is inaccurate or outdated, you may request a correction through your account settings or by contacting customer support.

Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations to retain certain records.

Right to Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for specific purposes, such as unsolicited promotional communications.

Right to Restrict Processing

In certain circumstances, you may request that we limit how we process your data while awaiting the resolution of an issue.

8
Data Retention Period

FY99 does not retain your personal data longer than necessary. Retention periods vary by data type and applicable legal requirements.

  • Active account data: Retained for the duration your account is active and for the required period following account closure
  • Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance requirements
  • KYC Records: Retained for the period mandated by anti-money laundering legislation
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes
  • Technical data and system logs: Retained for 90 days for security and technical troubleshooting purposes

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

9
Child Protection

Platform FY99 is exclusively for users aged 18 and above. We do not knowingly collect or process any personal information from individuals below that age.

If we become aware or have reason to believe that personal data belonging to someone under the age of 18 has been collected, we will take immediate action to delete that data and close the relevant account.

We encourage parents and guardians to monitor the online activities of their dependents and to use the parental control tools available on their devices.

10
Privacy Policy Amendments

FY99 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. The "Updated" date at the top of this document will always reflect the latest version.

  • Significant changes will be communicated via platform notifications or email to affected members
  • Continued use of the platform after amendments take effect is considered acceptance of the updated policy
  • Previous versions of this policy can be requested via customer support for reference
11
Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, our team FY99 ready to assist you.

  • Live Chat: The fastest method — available 24/7 through the platform
  • Email: [email protected] (displayed for informational purposes only)
  • Frequently asked questions about your account and privacy can be found on the FAQ our

Privacy rights requests will be processed within 14 working days from the date of receipt. We may need to verify your identity before processing any request to protect the security of your account.

Why Your Data Is Safe with fy99

Six layers of protection to ensure your privacy is always maintained

End-to-End Encryption

All data transmitted between your device and fy99 servers is encrypted using 256-bit SSL — the same standard used by leading banking institutions in Malaysia.

Strict Access Controls

Employee access to user data is restricted based on job requirements only. An audit log system records all access to sensitive data to ensure full accountability.

AI Threat Detection

An AI-powered threat detection system monitors account activity in real time, identifying suspicious patterns and automatically responding to unauthorised access attempts.

Redundant Infrastructure

Your data is backed up to multiple secure, geographically separated server locations. Even in the event of a primary server failure, your data remains safe and recoverable.

Independent Security Audit

The fy99 platform undergoes regular security audits by independent firms specialising in cybersecurity. Audit reports are used to identify and address vulnerabilities before they can be exploited.

No Data Sales

This is fy99's core commitment: we do not sell, rent, or trade your personal information to any third party for marketing purposes. This position is non-negotiable.

FAQ – fy99 Privacy & Data

Answers to the most frequently asked questions about member privacy

No. fy99 does not store your full bank card or e-wallet details. All financial transactions are processed through third-party payment gateways compliant with PCI-DSS security standards. fy99 only receives confirmation that a transaction succeeded or failed — not the full details of your payment method. This ensures your sensitive financial information never enters our systems.

Yes, you may request data deletion through our customer support. Please note, however, that certain data — particularly financial transaction records and KYC documents — must be retained for periods stipulated by financial and anti-money laundering laws. Data not subject to legal retention obligations will be deleted within 30 days of your request being received.

Yes. Documents uploaded during the KYC process are encrypted in transit and stored in a secure server environment with strict access controls. Only authorised staff with a verification purpose may access these documents, and all access is logged for audit purposes. KYC documents are not shared with third parties except where required by law.

FY99 sends you a notification whenever a login occurs from a new device or location. You can also check your account login history under the security settings in your profile. If you suspect unauthorized access, change your password immediately and contact our customer support via live chat for further assistance. We recommend using a strong, unique password that is not shared with anyone.

No. fy99 does not use your personal data for third-party advertising purposes and does not share user profiles with external advertising networks. Any promotional communications you receive from fy99 relate solely to services and offers from our own platform. You can unsubscribe from promotional communications through the notification settings in your account or by contacting our customer support.
Your Data is Protected

Play with Peace of Mind at FY99 — Your Privacy, Guaranteed

Register for free today and enjoy a safe, transparent, and responsible digital entertainment experience alongside more than 100,000 Malaysian members.

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